Job Openings
Hope Line Operator – Bilingual

Position: Hope Line Operator – Bilingual

Status: Part Time

Reports to: Chief Clinical Officer

Job Purpose

Hope line staff provide psychosocial support, referral, and recovery-oriented services for callers to the Hope and Healing Center & Institute’s mental health support line. The line is not a crisis line, but a place for people to call and receive emotional support. The position is remote (work from home) and part-time. Applicant must provide own computer, software is provided.

Essential Functions

The Officer Manager must support the mission and objectives of HHCI.

Job Duties

  • Spanish/English Bilingual
  • Participate in weekly online team meetings
  • Provide service referrals for every caller
  • Assist in a “warm handoff” for callers in crisis or in need of referrals
  • Provide phone and/or chat support to caller; Utilize telephone, SMS texting, and/or web chat to interact with callers
  • Ensure that all Hope Line policies are followed
  • Maintain professional boundaries with callers, implementing support policies when needed
  • Help with collecting and documenting caller information
  • Work with a diverse population of callers
  • Effectively communicate with Hope Line Supervisor
  • Availability and willingness to work evening hours and weekend hours
  • Other duties as assigned by the support line supervisor

Required Skills

  • Courteous, empathic, and professional manner.
  • Comfortable serving as a role model of personal recovery or a parent or caretaker of a person with serious mental illness.
  • Active listening skills to establish working alliance with callers.
  • Ability to maintain professional demeanor when handling difficult contacts.
  • Strong work ethic, particularly in team setting.
  • Efficiency with information-gathering, problem-solving, and conflict-resolution.
  • Superior communication skills to convey information clearly, accurately, and completely.
  • Ability to work efficiently both in a team and independently.

Qualifications

  • Bilingual – Spanish/English
  • GED or high school diploma
  • Has computer, Wi-Fi, and quiet space at home to work
  • Proficient in Microsoft Office Word, Excel, Teams, and PowerPoint
  • Experience with using technology
  • Strong written and verbal communication skills
  • Must live within 90 miles of Harris County, TX.

Working Conditions

This job operates as a remote position and the candidate will be required to provide computer and Wi-Fi or internet. Requires schedule flexibility for evening and weekend shifts. Shifts may change on occasion. Special working conditions cover a range of circumstances from regular evening and weekend work, shift work, and working with challenging callers.

Mental and Physical Demands

While performing the duties of this job, the employee is regularly required to identify, communicate, detect, and address topics that may fall into a sensitive or distressing range. The employee is frequently required to rise; operate a computer and other office equipment; obtain objects at arm length distance; and transport up to 10 lbs.

The employee is required to perform under circumstances of emotional stress, such as but not limited to, stress from work deadlines, caller complaints, distractions, work complexity, competing priorities and understaffing.

If you are interested in this position, please send your resume to Madeline Stiers at mstiers@hhci.org 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Job descriptions are reviewed annually and updated as often as necessary. 12/2022

Marketing Communications Manager – Gateway to Hope

Position: Marketing Communications Manager – Gateway to Hope

Status: Full Time

Reports to: Vice President of Community Engagement, Gateway to Hope

Job Purpose

The Marketing Communications Manager advances Gateway to Hope marketing direction including development of targeted tools and delivery of campaigns and learning experiences. The Marketing Communications Manager assures effectiveness using analytics and participant feedback and incorporating best practices. Learn more about Gateway to Hope

Duties and Responsibilities

  • Develop, lead and deliver to accomplish multi-channel marketing goals that build Gateway to Hope’s reputation and presence including digital/social, learning and events, and audience development
  • Content and editorial lead, craft engaging content working alongside multiple internal stakeholders and cross functional teams
  • Maintain GTH social media presence across all digital channels
  • Knowledge of best practices for social media platforms such as Facebook, Twitter, Instagram, LinkedIn,
  • Measure and report on the performance of all digital marketing
  • Original content creator/contributor; excellent writing and communication skills and video creation project management required
  • Creates engaging learning-focused digital content and educational marketing campaigns
  • Project owner for website and mobile Applaunch, overseeing execution to launch and ongoing content refresh
  • Manage CRM and marketing database

Qualifications

  • Bachelor’s degree in communications / marketing and minimum 6 years full-time experience in a marketing/corporate communications setting
  • Advanced knowledge of marketing tools and technologies (HootSuite, Google Analytics, Facebook Ads Manager, Adobe Suite, Mailchimp, Survey Monkey, WordPress)
  • Ability to measure and report on campaign performance
  • Thrive in managing multiple projects simultaneously
  • Self-starter with positive attitude, initiative and ideas
  • Highly organized with an eye for detail
  • Exceptional interpersonal skills with the ability to build strong relationships
  • Spanish fluency a plus

If you are interested in this position, please send your resume to Karen Allen at kallen@hhci.org


Interested in the Above or Future Openings?

We are constantly growing our team as we meet the mental health needs of our community and the world around us. If you’re interested in being considered for the above or future openings, please fill out the form below.

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